The third round of stimulus checks is being sent and 130 million payments have been delivered by direct deposit, paper checks, or prepaid debit cards. What must you do if your check came in the mail but was lost, stolen, or destroyed?
If Get My Payment shows your payment was issued and you haven’t received it in the estimated time, you may request a payment trace to know what happened and to claim the money if there has been an error.
You should only request a payment trace to track your payment if Get My Payment shows a payment was issued to you and you have not received it within the timeframes below.
IRS assistors cannot initiate a payment trace unless it has been:
• 4 weeks since the payment was mailed by check to a standard address
• 6 weeks since the payment was mailed, and you have a forwarding address on file with the local post office
• 9 weeks since the payment was mailed, and you have a foreign address
If your check was mailed and you haven’t received it within those timeframes, you must request a payment trace by calling theIRS at 800-919-9835 or mailing or faxing a completed Form 3911, Taxpayer Statement Regarding Refund.
The IRS will then process your claim for the missing payment in one of two ways:
• If the check was not cashed, the agency will issue you a new one. If you find the original check after receiving a new payment, you must return the original as soon as possible.
• If the check was cashed, the Treasury Department's Bureau of the Fiscal Service will send you a claim package that includes a copy of the cashed check. After you follow the instructions. The Treasury Department's Bureau of the Fiscal Service will review your claim and the signature on the canceled check before determining whether the payment can be reversed and a new payment should be issued.