If you work from home this can be a great opportunity.
You can earn a $73,000 annual salary as a Business Analyst for Pomeroy, from the comfort of your home.
- Bachelor's degree (or equivalent work experience) in an IT-related field.
- 5+ Years of experience supporting a Managed Services business environment preferably Service Desk Services.
- 5+ Years of experience supporting an ITSM Platform in a similar role (Examples: ServiceNow, BMC Remedy, etc.)
- Direct ServiceNow experience is required, and ServiceNow Fundamentals Certification is strongly recommended.
- ITIL certification required and experience across various ITSM/ITIL process areas.
- Can define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction.
- Excellent communication skills with the ability to interact effectively with others, which could include multiple levels of management and external clients and vendors.
- Experience in technical writing - primarily process, procedures, and training materials.
- Must be able to work with a geographically dispersed team.
- Performs feasibility analysis, scopes projects, and works with business owners to prioritize deliverables.
- On smaller projects, function as a project manager.
- Gathers business requirements from stakeholders and then translates the requirements into functional specifications for development teams.
- Act in a support role in Pre-Sales activities to present to the prospective client the Managed Service Platform capabilities.
- Utilize conflict resolution skills to help identify, communicate, and resolve issues to both internal and external clients.
- Deliver training on process changes or new/enhanced system functionality.
- Participates in User Acceptance Testing.
- Participates in the implementation, testing, and support of ITSM Integrations.
- Identify process/functionality improvement opportunities.
- Contribute to the maintenance of a product roadmap for assigned applications.