If you have a professional profile this can be just what you're looking for.
You can earn a $69,000 annual salary as a Customer Success Manager for BuzzBoard. This position is located in Lyndhurst, NJ.
- 3+ years of relevant work experience in a customer-facing, customer success, account management, or strategic consulting organization.
- Bachelor’s degree.
- SaaS experience a must.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience building healthy internal and external relationships.
- Proven track record of highly-professional customer service in a dynamic, start-up environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bonus points if you’ve worked with digital agencies.
- Empathize with our customers and put their needs first.
- Guide and coach customers with proactive customer success processes.
- Onboard customers with an understanding of their unique needs.
- Boost product adoption and usage.
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Identify common customer challenges and proactively suggest better solutions.
- Partner with account executives to help them be more effective.
- Collaborate with other cross-functional teams to translate business needs and product requirements into new solutions for customers.
- Create customer onboarding assets and improve existing assets in partnership with Product Marketing.
- Help drive customer references and case studies.
- Scope up-sell and cross-sell opportunities with our existing customers.