If you have a professional profile, this can be just what you're looking for
You can make $50,000 a year, as a Paypal Customer Assistance Specialist, this position is located in Wilmington, DE.
- Demonstrate the desire to work in a call center environment assisting customers that are past due (Collections) and handling all Customer Service inquires,
- Willingness and ability to discuss potentially difficult financial issues with business owners.
- Maintain composure under pressure and in confrontational situations.
- Strong negotiation skills.
- Excellent oral and written communication skills.
- Ability to work within a team setting with all levels of the organization.
- Ability to multi-task with attention to detail.
- Superior customer service skills.
- Strong drive to meet professional and team goals.
- Willingness to work flexible hours and additional hours as required.
- Proficient PC user, including experience with Microsoft Office suite.
- High school diploma with equivalent collections experience required.
- Bachelor’s degree in a business related major preferred.
- Utilize judgment to analyze the business owner’s ability to pay and establish a long-term resolution.
- Communicate with business owners regarding their loans.
- Discuss alternative solutions based on a review of financial and bank statements.
- Perform creative skip tracing techniques to locate customers.
- Document all communications with business owners related to discoveries and investigations.
- Assist customers with disputes and inquiries and reconciling payment history.
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