If you work from home this can be a great opportunity.
You can earn a $49,000 annual salary as a Technical Support Specialist for Hello Innovation, from the comfort of your home.
- You’re a tech nerd at heart. You can’t wait to get your hands on the latest and greatest technology and love the challenge of troubleshooting and resolving issues.
- No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.
- Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
- You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.
- You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
- You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
- You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
- Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
- You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.
- This isn’t your first rodeo. You have at least 2 years of experience in a technical role.
- Troubleshoot and resolve customer issues, coordinating with cross-functional departments when necessary to see the issue through to resolution.
- Build relationships with our customers and advocate new features and ideas on their behalf.
- Identify common customer issues and document processes used to correct issues, reporting consistent problems to our engineering team.
- Proactively learn and master Hello Innovation’s latest innovations.
- Share successes and new ideas with team members to help achieve both personal and team goals.