If you work from home this can be a great opportunity.
You can earn a $39,000 annual salary as a Consumer Engagement and Communications Associate for Helen of Troy, from the comfort of your home.
- Preferred Bachelor’s degree or equivalent Call Center Representative experience.
- Excellent written and verbal communication skills.
- Self-motivated, proactive person that anticipates business problems and solves them.
- Solid analytical skills with the ability to solve problems and develop creative solutions.
- Must be detail-oriented.
- Must be comfortable in presenting to peers and management team.
- Working knowledge of Microsoft Office applications (Word, Outlook, Excel, PowerPoint).
- Working knowledge of Sprinklr, Oracle Social Cloud, Profitero and BazaarVoice or related applications.
- Authorized to work in the United States on a full-time basis.
- Accountable for the day-to-day management of consumer email interactions.
- Assist other consumer channels as needed. Flow to the work email – phones.
- Maybe temporarily assigned to specific projects related to knowledge base, training materials, tools or warranty process.
- Confirms understanding of customer needs, issues, and requests and addresses them ensuring the highest levels of customer satisfaction.
- Serves as the customer’s advocate by engaging the appropriate contacts within Health & Home to solve problems.
- Builds online connections and facilitate relationships through an effective online presence.
- Product and systems knowledgeable.
- Properly escalates consumer interactions as needed and follows up with consumers as needed.
- Identifies opportunities being expressed by the consumer.
- Manages personal Identifiable Information properly.
- Meets key process indicators set by the department.
- Identifies opportunities for continuous improvement.
- Strong multifunctional collaboration and partnership.
- Comprehensive knowledge of call center metrics and drivers.
- Robust product knowledge.
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