Find out if you have the right skills…
You can earn a $38,000 annual salary as an E-commerce Customer Care Associate for The Room Place. This position is located in North Hollywood, CA.
- 1 - 2+ years of relevant experience in a customer support environment.
- Top-notch writing and typing skills.
- Top-notch phone skills.
- E-commerce experience NOT required (but very much welcomed).
- Familiarity with modern communication tools and google suite.
- Ability to confidently troubleshoot difficult issues and deal with unhappy customers at times.
- Ability to provide valuable feedback to the exec team on ways to improve site, processes, procedures.
- Great organizational skills to be able to efficiently follow up on the pipeline of customer inquiries.
- Lending a hand - Fielding incoming phone and email inquiries, answering order status questions and following up with shipping vendors to advocate for customers' needs and wishes.
- Being a friendly voice - Taking inbound and making outbound phone calls to customers to assist them with the delivery process and aid in scheduling.
- Keeping the conversation going - Maintaining customer pipeline of orders that need some extra TLC.
- Knowing your stuff - Becoming an expert on Apt2B's shipping and fulfillment practices and also our policies and procedures.
- Problem-solving - Assisting in troubleshooting shipping related issues with customer orders.
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