If you work from home this can be a great opportunity.
You can earn a $24,000 annual salary as a Customer Support for STRAND Clinical Technologies from the comfort of your home.
- Excellent communication skills, both verbal and written.
- Ability to telephonically assess the needs of individuals.
- Advanced customer service, communication, and interpersonal skills with all levels of contacts including but not limited to patients, providers, customers, and internal staff.
- Ability to handle difficult situations with diplomacy and tact.
- Ability to multi-task and manage tasks accordingly.
- Flexible and adaptive to a changing environment.
- Excellent computer skills, typing, Word, Excel - Ability to learn new information systems and software.
- Positive team player.
- Prior call center experience.
- Geriatric, diabetic, and Medicare Part B experience preferred.
- Knowledge of applicable state, federal, and third-party regulations and standards preferred.
- Other skills needed include: critical thinking, creative problem solving, proficient organization and planning.
- Customer service.
- Analyze transaction rejections.
- Handle 100+ support calls per day.
- Documentation review.
- Communicate issues with management and account teams.
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