If you are wanting to work as a sales associate, it is fundamental to have specific skills you must include in your resume. Here are some methods that will help you improve these skills and become the best candidate for the job.
A well-crafted resume skills section, highlighting your relevant skills for a retail sales associate position, will help your resume beat the Applicant Tracking System (ATS), which is the first step to getting your application noticed.
There are various ways of improving your skills as a sales associate through adequate practice and experience.
These retail sales associate top skills are what you will need to include in your resume to be able to qualify for the position.
Here are four of the most effective ways to improve your expertise and become the best candidate:
1. Practice patience
As a sales associate, you will meet customers who require more or less of your attention and help. There may be some that will have several questions (sometimes the same one more than once) and you’ll need to be understanding of their needs. It will be necessary to wait patiently as they explain themselves and then make sure you give them all the information they need.
2. Develop active listening
Understanding customers’ needs is vital when it comes to customer service. Being empathetic by attentively listening to them will show them you care. Even when they have asked the same thing more than once, you must listen carefully to grasp what it is they are not understanding.
3. Increase your product knowledge
Researching your company’s products is helpful in developing brand knowledge. Employers want to know that you put in the effort to get to know their products. It will also be the only way to be sure of what you’re talking about when customers need your advice or help.
4. Practice good communication
It is important for customers to feel they are being listened to. Take time to respond with well-crafted responses, be attentive and mind your body language. Lastly, make sure to maintain eye contact to let customers know that you are focused on them and what they have to say.