This year companies have had to adapt to the new needs and trends of their customers and adjust their structures to absorb the large flow of online sales. The biggest selling time of the year is approaching and it takes even more staff to cope.
According to CBC, on Thursday, Gap Inc. announced plans to hire part-time workers before the holiday season begins to help with online orders and staff its call centers.
“We know the holiday season will be different this year and are committed to helping our teams provide our loyal customers with a safe and seamless shopping experience for all their gifting needs,” said Sheila Peters, head of Gap’s people and culture.
Like many other retailers, Gap said it is expecting an increase in its digital business. This has been the trend for the last months when social distancing has been a must and clients are expected to continue the habit as the pandemic drags on.
Gap is also looking for extra staffing for its contact-free services, like a curbside pickup.
People hired for its customer call center will be allowed to work remotely during the coronavirus pandemic and ts fulfillment center workers will also be able to choose which hours to work.
This year, Gap won’t be hosting a job fair to recruit holiday workers but will put applicants online, where job seekers can apply in less than three minutes.