Sutherland is looking for a full-time, remote Customer Service Representatives to support their Airbnb program!
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.
- Excellent verbal and written communication skills and are a strong multitasker
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
This is the job for you if:
- You excel at handling customer inquiries of varying types
- You are an active listener and can leverage probing question skills
- You have a proven track record for hitting sales targets
- You can manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
- You bring an enthusiastic personality